Wired and dangerous : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson.
2011
HF5415.5 .B43835 2011
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Details
Title
Wired and dangerous : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson.
Author
Bell, Chip R.
ISBN
9781605099750 (pbk. : alk. paper)
9781605099774 (e-book)
9781605099767 (e-book)
9781605099774 (e-book)
9781605099767 (e-book)
Imprint
San Francisco : Berrett-Koehler Publishers, c2011.
Language
English
Description
1 online resource (vii, 248 pages ) : illustrations
Call Number
HF5415.5 .B43835 2011
Dewey Decimal Classification
658.8/12
Bibliography, etc. Note
Includes bibliographical references and index.
Access Note
Access limited to authorized users.
Added Author
Patterson, John R. (John Rice), 1951-
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Table of Contents
pt. 1. The situation
pt. 2. The resolution
pt. 3. Suggestions for partnering with customers.
pt. 2. The resolution
pt. 3. Suggestions for partnering with customers.